Job title: Business Analyst
Department: Implementation
Location: Halifax or Peterborough (willing to travel to Halifax)
Hours: 37.5 hours per week, hybrid working
Salary: £35,000 - £40,000
We’re looking for a Business Analyst to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
As a part of the Implementation team, the Business Analyst will perform analysis, design, system configuration and testing tasks to support the delivery of Change across our sopp+sopp, Motor Repair Network, Activate Parts and Activate Accident Repair brands.
The Business Analyst will be assigned to multiple projects which deliver a diverse range of change objectives, and covering a variety of functions within the AGL Group. Changes could cover objectives relating to Product, Regulation, Technology, Clients, Process and Automation, enabling the business to adapt and grow.
A seamless experience is paramount for our internal stakeholders and our clients. The Business Analyst will work throughout the project to ensure our stakeholders are supported, and that our services and processes meet client and business needs.
Key responsibilities
- Analysis of requirements, data, processes, configurable system setup and system functionality
- Capture and document requirements clearly to ensure internal stakeholders can understand and review
- Work with stakeholders to design processes and solutions which meets business and client needs
- Identify requirements where IT development would be required, creating ‘user stories’ and ‘wireframes’ to support technical and non-technical stakeholders
- Create clear, detailed & unambiguous requirements, process documentation and flows
- Conduct impact analysis of proposed changes to existing processes and technology
- Analyse complex data sets to provide meaningful intelligence
- Own and execute test plans to support the delivery of requirements
- Identify opportunities to increase automation and optimise processes
- Support the Project Manager throughout the Lifecycle of the Change project by representing the requirements and our solution in project discussions
- Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and any challenges with delivery
- Support internal colleagues with testing, training and communications to enable operational readiness in advance of going live
- Support the wider AGL Organisation and the Head of Implementation with project related Business Analysis, system configuration and testing tasks as required
- Potential to travel (albeit infrequently) to our other main office in Peterborough or our other sites.
- Hybrid working with 3+ days in the Halifax office
Skills and experience
- Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 5+ years desired
- Strong Business Analyst skills and ability to use a variety of techniques covering analysis, data, requirements gathering, solution design, and documentation
- Strong stakeholder management and engagement skills, able to gather requirements from a variety of operation functions through the AGL group
- Strong communication skills and able to present requirements and processes to a variety of stakeholders at different levels of seniority
- Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
- Collaborative team working approach and ability to build strong relationships both in person and remote
- Hardworking and can-do attitude, able to work in a fast-paced environment over multiple projects concurrently
- Able to work under minimal direction in line with the Change Lifecycle and Framework
- Logical, analytical, with strong attention to detail and problem-solving skills
- Solution-orientated and always looking to deliver for our clients and internal stakeholders
- Accident Management industry experience desired but not essential
- Ability to demonstrate Business Analysis over a diverse range of Change objectives and a variety of functions such as technology, product, operations and contact centre teams is essential
- Business Analyst professional qualifications preferred, or ability to demonstrate experience performing these skills
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.