Job title: Business Improvement Officer - Audit

Department: Business Improvement Team

Location: Hybrid Home/Office Split - Any site as a base with occasional travel to other Activate Group sites required

Hours: Standard 37.5 hours per week, Monday - Friday

Salary: competitive

We’re looking for a Business Improvement Officer in our Audit team to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.

About the role

To carry out daily call and task audits across MRN, Sopp+Sopp, AAR & AGL teams, driving best practice and working closely with the teams to support and add value to the companies continuous improvement plan.

Key responsibilities

  • Complete a set quota of various audits across all Activate Group sites to ensure that process is being adequately followed, KPIs and SLAs are met, and non-conformance and development needs are documented.
    • Ensure compliance with established internal control procedures by analysing and reviewing records, reports, operating practices and documentation.
    • Use and complete the audit templates and provide root cause analysis of performance on a monthly, quarterly and annual basis.
    • Become the expert for the teams you are responsible for, ensuring you keep up to date with any changes to process or workload.
    • Maintain a good knowledge of all processes and procedures in each department. Attend refresher and update training sessions in order to add and maintain a meaningful audit template.
    • Attend audit calibration sessions once a month to assure you remain consistent with the rest of the team (these sessions will rotate between each site).
    • Any other tasks defined from time to time as required on an ad hoc basis.

    Skills and experience

    • Exceptional communication skills, both written and verbal
    • Good problem-solving skills
    • Pragmatic and analytical thinking
    • Good understanding of operational processes and procedures
    • Excellent time management skills and evidence of self-motivation
    • Good knowledge of Microsoft Office
    • Ability to build and maintain good relationships with customers and partners at all levels.
    • Ability to maintain good interdepartmental liaison in order to improve process and find resolution, for the best outcome for the customer and departmental efficiencies
    • Customer focused attitude and experience
    • Internal or external auditing / quality management (desirable)


    • 33 days holiday (including bank holidays)
    • Personal health cash plan – claim back the cost of things like dentist and optical check ups
    • Enhanced maternity / paternity / adoption / shared parental pay
    • Life assurance: three times basic salary
    • Amazing Christmas & Summer parties
    • Free breakfasts and fruit
    • Birthday surprise for everybody!

    What you can expect from us

    At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

    From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

    We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary!

    A bit about us

    Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

    We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

    We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

    Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

    Purpose: Make someone's bad day better


    • Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
    • Strive for better – Be bold. Challenge the norm – make small improvements often.
    • Win together – Be a team-player. Win together, learn together, respect each other.