Job title: Implementation Manager
Department: Commercial, Sopp+Sopp
Location: Peterborough, hybrid working
Hours: 37.5 hours per week
Salary: Competitive
We’re looking for an Implementation Manager to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
As a part of the Implementation Team, the Implementation Manager will lead the projects to implement new clients for our sopp+sopp brand, as well as make changes to the services for existing clients. A seamless experience is paramount for both the client and our internal stakeholders, and the Implementation Manager will ensure the organisation and the client are supported and ready to go live. The Implementation Manager will lead the project, for the client and within the organisation, through the Implementation Lifecycle and within the Implementation Framework. They will ensure our services and processes meet client and business needs on time, within scope and at the highest quality.
Key responsibilities
- Lead and manage Implementation Projects with clients and across the organisation
- Develop and own project plans, roadmaps, RAID logs, project communications and status reporting
- Work with the client and our internal teams to ensure requirements are understood, processes are mapped and solutions are designed in line with client and internal needs
- Engage with IT and manage dependencies where development is required
- Oversee impact analysis of proposed changes to existing systems and processes
- Oversee testing to ensure all configuration and data is set up to the highest quality
- Own project planning and manage, track and drive project tasks to completion
- Own RAID identification and tracking, looking for opportunities to de-risk and identifying where escalation is required
- Actively identify and engage stakeholders to build relationships and drive success
- Lead Project Working Group meetings and adhere to the Implementation Framework to enable communications and governance
- Plan and organise training and communications to enable operational readiness in advance of going live
- Collaborate with the Implementation Business Analyst throughout the Lifecycle of the Implementation project and support each other through delivery
- Support the wider AGL Organisation and the Head of Implementation with project related Implementation Management and Project Management as required
Skills and experience
- Project Management / Implementation Management experience covering delivery over multiple functional areas including operations, contact centre, technology, and clients, 3+ years desired
- Strong Project Management skills and ability to use a variety of planning and delivery techniques
- Strong communication skills and able to present roadmaps and plans to prospective clients during the sales process, existing clients and internal teams
- Good Microsoft Office skills (especially Excel, Word, PowerPoint)
- Collaborative team working approach and ability to build strong relationships both in person and remote
- Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
- Able to work under minimal direction in line with the Implementation Lifecycle and Implementation Framework
- Logical, analytical, with strong attention to detail and problem-solving skills
- Solution-orientated and always looking to deliver for our clients and internal stakeholders
- Accident Management industry experience desired but not essential
- Experience of implementation/onboarding new clients and changing services to existing clients in a project environment preferred
- Experience of working with clients and prospective clients preferred
- Ability to demonstrate strong experience of successful delivery using a variety of Project Management skills to suit different situations
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.